Refund policy

30‑Day Returns

You have 30 days from the date you receive your item to request a return. To begin a return, contact us at info@eliskincare.ca.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition you received it

  • Be unworn or unused

  • Include tags

  • Be in its original packaging

  • Include your receipt or proof of purchase

All returns must be mailed to: #503‑7700 Hurontario Street, Unit 482, Brampton, Ontario, L6Y 4M3

Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non‑Returnable Items

We do not accept returns for:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you have questions about your specific item, reach out to us.

Exchanges

The fastest way to get the item you want is to return your current item. Once your return is accepted, place a new order for the replacement item.

EU 14‑Day Cooling‑Off Period

For orders shipped to the European Union, you have 14 days to cancel or return your order for any reason. Items must be unused, with tags, in original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or denial. If approved:

  • Your refund will be issued to your original payment method within 10 business days

  • Your bank or credit card provider may require additional processing time

If more than 15 business days have passed since your refund was approved, contact us at info@eliskincare.ca.